Frequently Asked Questions

orders    

How to Place an Order?

Go to ashokavanam.com
Choose the products you like and click the Add To Cart button
Click the carts link with the cart icon on top right corner.
Fill all the information on the checkout page and click checkout button
You will be redirected to payment gateway once the payment is completed you will be redirected to order status page
You can gain more access to features like saving your addresses..etc by signing up

Can I change the delivery address?

Mail us at support@ashokavanam.com to change your order information. Please note that after your order is shipped you cannot change any details on your order.

I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered email id at support@ashokavanam.com and request for your login ID & password. Your login credentials will be provided shortly.

What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking.

What are the modes of refund available?

Refund is only available on certain cases please refer our refund policy.

What is the cancellation and refund policies?

Request for cancellation of confirmed order should be made within 24 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them.
In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.

Guidelines For Writing Product Reviews?

Product reviews on ashokavanam.com are an optimum way to help fellow customers decide what to buy, and what to avoid. Here are tips to writing product reviews:
It's always better to review a product you have used
Provide facts to back up your opinion.
Do not provide inaccurate information. If you're not sure, research.
Be creative but stay on topic.
You can give reviews for each items from my orders under profile