Cancellation & Refund policy

  Cancellation Policy

      Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 

     In case of receipt of damaged or defective consumer durable items and nondurable items, please report to us by mailling to (support@ashokavanam.com). The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported  within 1 day of receipt of the products. 

  Return policy 

    We do not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition with our unique way of packing.

    Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.

    In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The support team after looking into your complaint will take an appropriate decision. 

  Refund Policy

     Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.